Corporate Blogging: A new marketing communication tool for companies

That is a known fact that blogging is not just for individuals. Corporate blogs that utilize their reach to promote their products and businesses started to gain popularity among people. Thus, blog has emerged as one of the low cost and high return – the best marketing tool on the web. Blogging has given a new way for the marketers to interact with possible customers and clients – Promote!!

If a company knows how to maximize marketing opportu
nities through its blog, the blog can be one of the best marketing tools that a company will be hiding in the tool box. The types of corporate blogs are internal blogs, external blogs and CEO blogs.


How can a blog boost business sales?

The blog is not only helps a company build stronger relationships with their important target groups such as clients, the media, the general public and shareholders.


It also provides:-

  • Company with an opportunity to run low cost public relationship.
  • Company's customers with information they might need. In other words, they see the company as an expert.
  • Company's customers with some human interaction in the website- give comments.
  • Company's business the opportunity to build a group of followers.
  • Company's business a chance to get instant feedback for new products or ideas.
  • Help to company's website rank higher in the search engines.
Pros of Corporate Blogging
  • Company can communicate directly with customers, suppliers and investors, as well as employees, spread wisely information and explain strategy.

  • Blogs give company an opportunity to answer critics in a controlled forum.

  • Compared with conference or printed memos to all staff, enterprise blogs are highly cost effective.

  • Sharing their ideas freely in an honest voice brings the blogging companies new connections and generate trust which will lead to business opportunities galore.

  • Blogs have a broad impact on the nature of online media by giving an opportunity to publish words, pictures and - ultimately - multimedia to the web without specialized geek skills.

  • A well written blog can give a human face to an otherwise anonymous enterprise.

  • They boost company's search engine rankings if the company adds fresh content on a regular basis. Google and other search engines rewards sites that are updated often, that link to other sites and most importantly, that has many inbound links.

  • People are far more likely to give great feedback if they know someone specific is listening. The power of these feedback loops can generate big benefits.

  • Blogs' diary format gives a sense of immediacy, and regular posting soon creates a large, searchable database of information hyperlinked to extra relevant material.

  • They mark the company as authentic and forward-looking.

  • If updated consistently, they establish the company as a thought leader in the industry niche.

  • Blogs are ideal for internal collaboration being a workspace where project members keep each other updated without wasting time writing reports or searching the Outlook inbox.

  • Being informal, blogs can provide company with a measure of value. Publish an idea and see if it generates interest.

  • If company's blog has a positive effect on the company’s reputation then it is very beneficial to the career.

Cons of Corporate Blogging
  • Not only can companies find blog marketing harmful, many companies can also find it damaging.
  • Companies feel that marketing in blog affects editorial content and devalues the medium.
  • Knowing that other people are offered money to mention a product on their site, the product is offered in a bias way.
  • The honesty of the writing is affected when companies' interests are paying the bills.
  • After all, social networks like blogs are about building community, not about selling.
Examples of Corporate Blogging


Intel Corporate Blogging


McDonald Corporate Blog

The corporate blogging might span rapidly to cover all the aspects of business activities. There are customer service, product and service marketing, technical support, product evaluation and etc. Those companies need to communicate authentically shape the business world.

Reference:

E-Goverment in Malaysia: Its implementation so far and citizen's adoption strategies.

What is e-government?
Electronic government, generally known as ‘e-government’ is defined as the use of Internet and other digital devices in public sector to deliver services and information.

Exploiting the opportunities of the internet.

Everyone’s Connected, Everything’s Accessible











Until recent years, e-government has been widely adopted in most countries in order for the countries to achieve good governance. The adoption of e-government integrates both the processing and the communication technologies since it integrates people, processes, information, and technology in the service of achieving government objectives. By implementing e-government, it will help to improve the government processes, connect citizens and build interactions with and within the civil society.

The implementation of e-government started since the initiation of Multimedia Super Corridor (MSC) by Malaysian government. There is still lack of study in the area of e-government in Malaysia currently even though it is part of Vision 2020. However, there are some current application of e-government in Malaysia such as e-Filling, renewing road tax and driving license online, and KWSP i-Account.

What is MSC Malaysia?
MSC Malaysia is the gateway to growing profits in Asia's booming information and communications technology (ICT) markets. Modeled after Silicon Valley, it gives us the best of first-world knowledge and infrastructure, at developing-nation costs. From the development of innovative flagship applications to cybercities and cybercentres across Malaysia, MSC Malaysia is continuously pushing the limits of innovation towards achieving its vision.

E-government was one of the Seven Flagship Application introduced by MSC in order to lead the Malaysian towards the objectives of Vision 2020. However, there are seven pilot projects of the Electronic Government Flagship Application :
1. Project Monitoring System (SPP II)
2. Human Resource Management Information System (HRMIS)
3. Generic Office Environment (GOE)
4. Electronic Procurement (EP)
5. Electronic Services (E-services)
6. Electronic Labour Exchange (ELX)
7. E-syariah

Project Monitoring System (SPP II)
SPP II as one of the e-government projects will create a mechanism to monitor project implementation throughout various government agencies and statutory bodies. SPP II would also provide a platform to exchange ideas and to demonstrate best practices in information management and communication services.

Human Resource Management Information System (HRMIS)
HRMIS provide single interface for government employees to perform human resource functions effectively and efficiently in an integrated environment.

Generic Office Environment (GOE)
GOE used to introduce a fully integrated, distributed and scalable office environment that leverages use of multimedia information technology. This enables efficient communication, allowing collaboration across all workers, and ensuring right information reaching the right people in a timely manner.

Electronic Procurement (EP)
EP is to re-engineer, automate, and transform current procurement system. The use of EP will increase transparency, save time and money.

Electronic Services (E-services)
E-services is a pilot project that allows citizens of Malaysia to engage in transactions with government and utilities payments such as telephone and electricity bill, police summons, etc.

Electronic Labour Exchange (ELX)
ELX is one stop-centre for labor market information, as supervised by the Ministry of Human Resource (MORH), to enable employers and job seekers to communicate on the same platform.

E-syariah
E-syariah eventually enhance the Islamic Affairs Department’s effectiveness through better monitoring and co-ordination of its agencies and improving the management of its 102 Syariah courts.

There are some problems faced in e-government implementation:


1) Language barrier is one of problems faced by e-government. Most of the government websites are using Bahasa Malaysia so this may have difficulties for some citizens who do not know Bahasa Malaysia.


2)
Lack of incentives to apply e-government makes the process of e-government implementation just a formal procedure that makes no impact on existing work scheme.


3) Malaysians are not adopting to use electronic transaction such as online banking and buying things through Internet. This is still new to some of the citizens.


4) Some of Malaysians are not confidence with the security of e-government websites because there are many frauds issues arise.



Citizen’s adoption strategies
The government should increase the awareness from citizens in the existing of their services provided in e-government. For example, do some advertisement through newspaper, magazine, radio, or billboards in order to increase their awareness. The government can encourage citizens to increase the usage of e-government by giving some allowances.

E-government adoption requires that citizens show higher levels of satisfaction and security with the online service provided by the government. A higher level of customer satisfaction will increase the rate of e-government adoption because the citizens are comfortable of the protected privacy and confidentiality of the user's information. Besides, they will feel more confident with the e-government system.

The service quality of e-government also should be competitive with the other developed country in terms of speed, problem serving approach, and ease of use of the website. This is crucial as it provides and encourages long-term users to use the website frequently and cut-off paper work when the payment process can be made through online.





Review of a local e-commerce site, www.lelong.com.my

Lelong.com.my powers a robust and secure avenue for virtual trading in Malaysia. The idea of an auction site in Malaysia has taken off with tremendous response. With a local flavour, members feel a sense of belonging and constantly keep in contact with the Lelong Development Team to give feedback, be it positive or negative. With the experience they gained from running the site for the past years, they can be considered to be well poised to deliver a site that is full of quality content to its members. Starting based on Consumer-to-Consumer (C2C) transactions, Lelong.com.my is now moving to becoming a channel for Business-to-Consumer (B2C) relationships. Many distributors have realised the power of using the auction system and are now using the site to trade and grow their business as well.

Why Lelong.com.my is so successful? Many of us have lots of items lying around the house that are not currently in use; whether second hand or new items that we have not gotten around to disposing of. This is a major compelling factor that has brought many users to Lelong.com.my. The track record for selling items is extremely good. Approximately 70% of all items posted for auction on the site are sold. Hence, users stand a good chance of obtaining a successful transaction. The interface is very user-friendly and easy to use. At a glance, most users get the hang of the system. In addition, they do focus heavily on customer support and in the event of any problems or queries arising, any e-mails / phone calls directed to them are responded to almost instantaneously. Problems that arise can also be posted in the forum and many users play a major role in replying and helping out others.

In a nutshell, lelong.com.my is a virtual portal to provide Malaysian consumers with convenience in online Internet auction and trading.
*Add-on:
Color/Font: Rich in use of colors and the font is easy to read.
Selection navigation: The drop down menu is too long. Selections in the form of buttons and links should prove to be much more effective.
Download speed: The bandwidth is adequate even for peak hours during surfing.
Site Design & Layout: The site is cheerful and the layout is user-friendly.
Available of Search engine: There is a search engine. However, the advanced searching is not available although crucial in searching for specific key words of an item.
Shopping cart: No shopping cart, a main drawback for any online purchases. E-shoppers will need to go through the entire process if he/she wants to purchase more than 1 items.
Cash-out feature: N/A